Jun 16, 2026
Adacta Publishes DACH Edition of State of Claims Automation Market Study 2026
Adacta releases a dedicated DACH-focused report from its State of Claims Automation Market Study 2026, drawing on responses from 50 DACH insurers as part of a broader 110-respondent European survey. The report reveals where the DACH region is pulling ahead of the wider market and where it still lags.
The key findings from the DACH edition show that the DACH insurers share a common automation goal with the rest of Europe, but their approaches to achieving it differ significantly.
DACH leads in digital claims intake, fraud detection, and customer focus. DACH insurers also place measurably stronger emphasis on customer experience metrics and fraud detection rates.
One significant gap stands out: DACH lags the overall market in AI regulatory readiness. Only 12% of DACH respondents consider their organisation very prepared to comply with emerging AI regulations such as the EU AI Act, compared to 19% across the total sample. Over a quarter report limited awareness or action, a notable compliance gap at a time when the regulation is already in force.
On Generative AI, DACH takes a more measured approach. While 93% of DACH insurers are using, piloting, or interested in GenAI, a larger share is choosing to monitor the technology before committing, rather than actively exploring use cases now. This caution is consistent with the region's broader emphasis on accuracy and controlled implementation.
What remains consistent across both groups is that around 50% of insurers cite legacy IT as the top barrier, and about 80% of insurers plan to increase automation investment over the next two years. Not a single one plans to cut back.
The State of Claims Automation DACH vs. the Rest of Europe report is available to download now.
The master report, which establishes the overall picture of claims automation maturity across Europe, remains available to download.
