Apr 08, 2021
Claims are the moment of truth for insurance companies. EY Global Consumer Insurance Survey shows 87% of customers say claims experience impacts their decision to stay with an insurer.
The customer journey and satisfaction can be greatly improved by the claims automation process underlying modern insurance platforms and this is how insurers can reduce the cost of a claims journey by up to 30% (McKinsey study on digital disruption in insurance).
In the recent webinar on Claims Digitalization and Automation, we presented how insurers can digitize their claims process end-to-end, from customer self-service First Notification of Loss to claims settlement.
We showcased the claims automation process with BE-terna’s Insurance Cloud CRM and AdInsure. The demo use case showcased the power of partnership and leading technologies working together to help insurers completely transform their processes and prepare them for the digital age.