May 04, 2026
Claims Automation Study Covered by Leading Insurance Publications Across Europe
Adacta's State of Claims Automation Market Survey 2026 has been featured in leading insurance media across Europe, underscoring its relevance to insurers evaluating claims automation and AI readiness.
Featured in Versicherungsmonitor, AssCompact, The Digital Insurer, XPRIMM, Insurance Edge, and more, the study, conducted in partnership with Norstat, draws on insights from 110 senior claims and technology decision-makers across five European regions, providing a fact-based assessment of insurers' maturity in claims automation, generative AI readiness, and core system investment.
German-Language Media: AI Compliance Gap in the DACH Region.
In Germany and the DACH region, AssCompact and Versicherungsmonitor focused on AI regulatory preparedness, noting that only 12% of DACH insurers consider themselves well prepared for frameworks such as the EU AI Act.
UK and International Media: Slow Automation Progress Despite Rising Budgets
Internationally, the study has been covered by outlets such as The Digital Insurer, XPRIMM, and Insurance Edge. The Digital Insurer highlighted the investment case for claims automation, citing that 80% of respondents plan to increase spending over the next two years. XPRIMM reported that only 17% of European insurers have reached an advanced level of claims automation, despite rising budgets and near-universal interest in generative AI. Insurance Edge highlighted the persistent gap between expected and observed benefits, noting the industry's continued reliance on legacy claims systems as the primary barrier to progress.
Across all outlets, coverage consistently identifies operational barriers and legacy infrastructure as the primary constraints on automation progress.
The breadth of coverage reinforces Adacta's role as a trusted technology partner for insurers seeking to modernise their claims operations.
